Security
Vizy connects to some of the most sensitive data a business has: email, CRM, documents and call recordings. This page explains how we protect it. Questions, or a security questionnaire to fill in? Email hello@askvizy.com.
Permissions
Every answer follows the permissions in the source tool. If a person can't open a file in Google Drive or see a channel in Slack, the brain won't use it to answer them. Permissions are re-synced continuously, so removing access in the source removes it in Vizy.
AI models and training
- Your data is never used to train AI models, ours or anyone else's.
- We use enterprise AI model APIs that do not train on customer data.
- Every answer cites its sources, so people can check what it was based on.
Encryption and hosting
- Data is encrypted at rest (AES-256) and in transit (TLS 1.2 or higher).
- Hosting in the US or the EU, your choice.
- Each customer's data is kept logically separate.
Access and audit
- Single sign-on with Google or Microsoft, and SAML on request.
- Admin roles control who can connect tools and manage settings.
- An audit log records every question, answer and admin change.
- Our team only accesses your workspace when you ask for support, and those sessions are logged.
Deletion
Disconnect a tool and its data is removed from the brain. Close your account and we delete your workspace. You can ask for deletion at any time by email.
Paperwork
A data processing agreement (DPA) and a list of our subprocessors are available on request. We are happy to complete your security questionnaire before a pilot starts.